The overarching goal of revenue cycle management (RCM) is not only to reduce costs incurred by the provider, but also to increase the quality of care availed to the patient. To enable this, the RCM is broadly divided into three key areas Front End, Mid Cycle, and Back End. Each of these three key areas is further divided into two to three distinct categories, each of which feeds into the next. (You may refer to the infographic provided in the lecture as a reference.)
- Which area and categories of the revenue cycle is most influential towards cost evaluation and containment?
- Which area and category of the revenue cycle is most influential towards quality of care evaluation and improvement?